Top-rated independent heating and cooling across central Arkansas and the Arkansas River Valley
Heat Pump Repair — Book a Visit Today
We repair heat pumps across Arkansas, Louisiana, Missouri, Mississippi, Oklahoma, Tennessee and Texas, and the fastest next step is to call us with a short description of what the system is doing. Most calls come down to a failed reversing valve, a bad defrost board or sensor, low refrigerant charge, a weak capacitor, or a dual-fuel setup that never hands off to the gas furnace. A visit starts with your thermostat and what you have noticed, then we check the outdoor unit, electrical components, airflow and refrigerant pressures before we quote anything. We explain what failed and what it takes to fix it, in plain words. If the unit is iced over or running constantly without warming the house, shut it off at the thermostat and call us.
Call (888) 365-6280- A real person answers
- Open 7 days
- Written quote before work starts
Taking calls until 5:00 PM CT
The heat pump symptoms we hear most
- The house never gets warm, the air feels cool Reversing valve stuck in cooling, low refrigerant charge or a heat pump running on auxiliary heat only
- The outdoor unit is buried in ice Defrost control board, defrost sensor or outdoor fan failure
- It runs all day and the bill climbs Electric strip heat locked on because the compressor or thermostat staging is not working
- Loud bang or shudder when it switches modes Reversing valve or compressor mounting and contactor problems
- The gas furnace never kicks in on cold mornings Dual-fuel changeover control, outdoor sensor or thermostat wiring fault
People call this heat pump repair or heat pump service. Same visit, same written quote, same technician.
Safe things to check first
Worth a look before you call — sometimes it saves you the visit.
- 1,Thermostat first: fresh batteries, set to heat, and the temperature set several degrees above the room reading.
- 2 ,Check your electrical panel for a tripped breaker on the indoor air handler or the outdoor unit, and reset it once only.
- 3 ,Change the filter if it is grey and loaded. Restricted airflow will stop a heat pump from heating properly.
- 4 ,Clear leaves, grass clippings, snow and stacked items away from the outdoor unit so it can breathe, and confirm supply and return vents are open and not blocked by rugs or furniture.
What homeowners get from an independent HVAC company
| Rock City Air Systems | Big-box repair chains | Handyman listings | |
|---|---|---|---|
| Quote in writing before a wrench comes out | ✓ | ✕ | ✕ |
| Live answer seven days a week | ✓ | ✕ | ✓ |
| All major brands, gas and electric | ✓ | ✓ | ✕ |
| Independent company, nobody's quota | ✓ | ✕ | ✓ |
| Techs who know the local housing | ✓ | ✕ | ✓ |
What every visit includes
You approve a written quote first
Covering 55 cities across Arkansas, Louisiana, Missouri and 4 more.You reach a person, not a menu
Open 7 days, 8:00 AM to 5:00 PM CT.Independent of every manufacturer
Carrier, Trane, Lennox, Goodman and more. We are not an authorized dealer for any of them.Heat Pump Repair — quick answers
Why is my heat pump blowing cool air in winter?
Some cool air during a defrost cycle is normal and lasts a few minutes. If it continues, the reversing valve may be stuck, the charge may be low, or the compressor may not be running. That needs a technician to diagnose, not a thermostat change.
Is ice on the outdoor unit always a problem?
A light coat of frost is normal in cold, damp weather, and the defrost cycle should clear it. Thick ice covering the coil or fan blades means the defrost board, sensor or fan has failed. Shut the system off and call us for heat pump repair.
What is a dual-fuel system and why does mine stay on the heat pump?
Dual fuel pairs a heat pump with a gas furnace and switches to gas when outdoor temperatures drop. If it never switches, the outdoor sensor, changeover setting or thermostat wiring is usually at fault. We test the handoff and correct the control settings.
Can you repair my heat pump or does it need replacing?
Most heat pumps we see are worth repairing. We look at the age of the equipment, what failed, whether the compressor is sound and how the rest of the system is holding up, then give you both options with real numbers before you decide.
Why does my backup heat run so much?
Auxiliary heat should only assist on very cold days or during defrost. Constant strip heat usually means the compressor is not carrying the load, the charge is low, or the thermostat is staging wrong. Call for air conditioning repair and heating diagnosis on the same visit.
I smell gas near my dual-fuel furnace. What do I do?
Leave the building right away, take everyone with you, and do not touch switches. From outside, call 911 or your gas utility. Once they have made it safe, call us and we will inspect the furnace and heat pump controls.
How it works
- Step 1
Tell us the symptom
Call or fill out the quote form and describe what the system is doing. Warm air, short cycling, water on the floor, a smell, a noise. That detail tells us what parts to load on the truck.
- Step 2
We diagnose on site
A technician checks the thermostat, the electrical side, airflow through the filter and coil, refrigerant behaviour and the ductwork. You hear what we found in plain language before anything gets replaced or repaired.
- Step 3
You approve the fix
We explain the repair, what it costs and what happens if you wait a season. Nothing gets done without your go-ahead, and we tell you honestly when a repair no longer makes sense.
- A real person answers
- Open 7 days
- Written quote before work starts
Why homeowners call us
- We know humid-climate systemsAcross the region the real enemy is moisture. Systems here run long hours pulling water out of the air, and that shows up as frozen coils, clogged drains and mildew smells. We diagnose for humidity, not just temperature.
- Mixed gas and heat pump workPlenty of homes we visit run a heat pump with gas backup, and the two have to hand off cleanly. We troubleshoot both sides, including defrost boards, reversing valves, ignitors and heat exchanger concerns.
- Attic ductwork is our daily breadMid-century homes often have ducts running through attics that hit brutal temperatures. Crushed runs, disconnected boots and leaking joints steal cooling before it reaches the room. We find them instead of blaming the equipment.
- Repair before replaceA capacitor, a contactor, a blower motor or a clogged drain line fixes a lot of the calls we take. We would rather fix what you have and tell you plainly when the numbers stop working.
- All major brands, gas & electricFrom Carrier and Trane to Lennox, Goodman, Rheem and Bryant, serviced independently.
- Straight answersNot worth fixing? We say that out loud, and often it saves you the visit fee.
Heat Pump Repair
Small faults become big ones on a schedule of their own
Describe the symptoms and we'll book the visit — takes about a minute.
- A real person answers
- Open 7 days
- Written quotes
- All major brands
- Gas & electric
Rather not call? Get a free quote →